Integrating Total Quality Management into Review of Educational Institutions
نویسندگان
چکیده
In order to achieve an incremental improvement through institutional review, educational organisations must consider supporting management strategies to assist in the review process. Integrating TQM into the institutional review process can lead to success in linking the vision and mission of an educational agency to its management and operational strategies. This paper describes the theoretical perspective of integrating institutional review and TQM processes for achieving continuous improvement, and how the concept of TQM can be used as a planning tool to improve the processes and outcomes of the institutional review. It characterises the management goals necessary for making continuous improvement in the quality of performance of all the processes, products, and services of the educational institution. This paper also advocates that the institutional review process is, was, and always will be, a way of planning, analysing, identifying, and implementing appropriate management strategies for continuous improvement. Thus, every process in the review can be improved through linking the activities to the central focus of an educational institution through TQM. It concludes that educational institutions that integrate TQM into their institutional review can have a strategic advantage in making continuous improvement in the provision of quality learning and services for their customers.
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